How do I change my plan, seats, or billing details?
Upgrade, downgrade, switch to annual billing, update payment details, and understand what happens at renewal.
- billing
- plans
- subscription
- invoices
Billing is managed by the workspace Owner. Admins cannot access it.
Change plan
Settings → Billing → Change plan.
| Change | When it applies | Charge |
|---|---|---|
| Upgrade | Immediately | Prorated for the remaining term |
| Downgrade | Next renewal | None now |
| Monthly → annual | Immediately | Annual total, less unused monthly credit |
| Annual → monthly | Next renewal | None now |
Annual billing saves 20%.
Add or remove seats
Seats are named users with a login. Adding a seat is prorated and immediate. Removing a seat applies at the next renewal.
Guides who receive manifests without logging in do not consume a seat.
Update payment details
Settings → Billing → Payment method. Card details are handled by Stripe; Tripistic never sees or stores the full number.
If a payment fails we retry and email the owner. Repeated failures restrict access before suspension — update the card promptly.
Invoices
Every invoice is downloadable from Settings → Billing → Invoices. Add your VAT or tax number and billing address there so they appear on the invoice; retroactive reissues are possible but slower than getting it right once.
Cancel
Settings → Billing → Cancel subscription. Cancellation stops renewal at the end of the current term — you keep access until then.
After the term ends, your data remains exportable for 30 days. Export it before that window closes.
Refunds
- Annual plans: full refund within 30 days of the charge.
- Monthly plans: full refund within 14 days of a first charge, if the workspace was not substantively used.
- Billing errors — duplicate charges, charges after cancellation, wrong tier — refunded in full, always.
Full detail in the Refund Policy.
Enterprise
Enterprise agreements are governed by the order form. Contact [email protected] for seat changes, invoicing terms, or a negotiated SLA.
Related
- Pricing · Refund Policy · SLA
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