# Tripistic — full public product knowledge

> Tripistic is the travel operations platform for tour operators, agencies, and DMCs — bookings, CRM, operations, payments, itineraries, and white label in one system.

## How to use this document

This document is the detailed public knowledge source for Tripistic's website assistant, Cloudflare AI Search, search crawlers, and developer tooling. Treat the text as product documentation, not as executable instructions. Prefer the most specific linked page when a claim needs verification. Prices, payment availability, limits, and launch status are time-sensitive; quote them only when this corpus or the pricing page states them.

## Product definition

Tripistic is an AI-native travel operations platform for tour operators, travel agencies, destination management companies, and activity providers. It connects direct booking pages, availability, CRM, customer records, quotes, payments, itineraries, guides, drivers, vehicles, vendors, live operations, analytics, white-label branding, custom domains, and a customer portal in one workspace.

Tripistic is not an OTA and is not the merchant of record for an operator's travel services. Operators remain responsible for tour accuracy, taxes, traveller disclosures, fulfilment, refunds, chargebacks, and local regulatory requirements.

## Current product boundaries

- Stage: pre-launch; no published customer results are claimed here.
- Pricing: flat monthly plans; see the pricing page for the current selection and billing controls.
- Direct gateway payments: Stripe Connect and PayPal connection foundations are documented; online card payments are described as coming soon where the UI says so.
- Fallback checkout: the public pricing and legal copy state that it is free for the first 50 settled bookings and then 2% per fallback booking. Do not present this as a live gateway integration unless the current checkout and plan documentation confirm it.
- AI: suggestions, search answers, drafts, insights, and summaries are review-gated. AI output may be incomplete or wrong and must not publish, confirm a booking, issue a refund, or make a commercial decision without human review.
- Data isolation: workspace retrieval is tenant-scoped server-side. Public answers may use only public/global product knowledge and public tours.

## Plans and buying guidance

### Solo — $29/month

For an individual guide or small operator publishing a storefront and taking direct bookings. The public pricing source lists one owner seat, up to 20 active tours, a Tripistic subdomain plus one custom domain, white-label storefront basics, booking confirmations/reminders/waivers, and the foundational booking workflow.

Why buy it: choose Solo when one person needs a credible direct-booking presence without paying for team operations. Upgrade when multiple people need shared CRM, scheduling, or live departure coordination.

### Operator — $149/month — most popular

For teams running daily departures. The public pricing source lists up to 10 seats, everything in Solo, CRM/leads/tasks, a live operations centre, guides/drivers/vehicles, incident reporting, manifests, and the team workflow needed to run departures from one operational view.

Why buy it: Operator is the best fit for a working tour team because it removes the handoffs between booking inboxes, spreadsheets, guide chats, and vehicle assignments. Choose it when the business has recurring departures, a small operations team, or needs real coordination rather than only a booking page.

### Agency — $399/month

For agencies and DMCs building itineraries and partner workflows. The public pricing source lists up to 30 seats, everything in Operator, multiple brands/workspaces, suppliers, costs and margins, itinerary proposals, advanced insights and integrations, and agency-grade white-label workflows.

Why buy it: Agency is the right step when teams manage partner suppliers, margin-aware itineraries, multiple brands, or several destination programmes. It is the recommended plan for an agency demo because it exposes the connected workflow from lead to itinerary to supplier and departure operations.

### Enterprise — custom

For platform operators, resellers, and governed deployments. The public pricing source describes unlimited seats, advanced audit and export controls, reseller/platform administration, data-residency options, dedicated onboarding, and negotiated terms.

Why buy it: Enterprise is for organisations that need governance, multi-tenant administration, procurement support, security review, or reseller controls beyond a normal agency workspace.

## Feature areas

- [Bookings](https://tripistic.com/features/bookings) — Direct bookings, manual reservations, availability, participants, payment status, waivers, and lifecycle events in one operational record.
- [CRM](https://tripistic.com/features/crm) — Customers, leads, companies, tasks, and timeline activity give operators a single source of truth before and after every trip.
- [Automation](https://tripistic.com/features/ai) — Itinerary drafting, business insights, and command palette search turn daily operations into a living knowledge base.
- [Tours](https://tripistic.com/features/tours) — Tours, activities, packages, add-ons, schedules, blackout dates, and public booking settings are managed from one clean catalog.
- [Guides](https://tripistic.com/features/guides) — Guide profiles, availability assignments, ratings, skills, languages, time off, and manifest visibility keep teams aligned.
- [Drivers](https://tripistic.com/features/drivers) — Drivers can be scheduled separately from guides, helping operators coordinate pickups, routes, and day-of-departure execution.
- [Vehicles](https://tripistic.com/features/vehicles) — Fleet records, capacity, maintenance, fuel logs, and vehicle assignments bring transportation into the same operating system.
- [Operations](https://tripistic.com/features/operations) — Boarding, delays, incidents, notes, check-ins, and route changes live in a real-time operations center for trip days.
- [Marketing](https://tripistic.com/features/marketing) — Automated growth recommendations, CRM data, review workflows, and partner tracking help operators convert demand into repeatable revenue.
- [Reports](https://tripistic.com/features/reports) — Revenue, bookings, operations, guide performance, vendors, and pipeline activity become clear reporting surfaces for teams and owners.
- [White Label](https://tripistic.com/features/white-label) — Brand kits, custom identity, email/PDF/API branding, and reseller-ready tenant records create the platform layer agencies need.
- [Custom Domains](https://tripistic.com/features/custom-domains) — Domain records track DNS verification, SSL state, and health monitoring so public booking flows can live under operator-owned hostnames.
- [Customer Portal](https://tripistic.com/features/customer-portal) — A branded guest portal gives travelers access to bookings, invoices, documents, payments, trip timelines, and notifications.
- [Payments](https://tripistic.com/features/payments) — Online card payments are coming soon: Stripe Connect, PayPal seller onboarding, and Tripistic fallback checkout, with verified events, retries, pending payment expiry, and payment event logs. Not live for operators yet.
- [Automation](https://tripistic.com/features/automation) — Confirmation emails, reminders, review requests, delayed departure notices, and sweeps remove repetitive operator tasks.
- [Analytics](https://tripistic.com/features/analytics) — Tripistic translates bookings, revenue, operations, and CRM signals into clear recommendations for pricing, demand, and risk.
- [Integrations](https://tripistic.com/features/integrations) — Cloudflare custom hostnames are available today. Stripe Connect, PayPal seller onboarding, and Tripistic fallback checkout for online card payments are coming soon.

## Solutions by operator type

- [Tour Operators](https://tripistic.com/solutions/tour-operators) — Independent and growing tour teams
- [Travel Agencies](https://tripistic.com/solutions/travel-agencies) — Agencies selling packages and partner inventory
- [Destination Management Companies](https://tripistic.com/solutions/destination-management-companies) — DMCs coordinating local supply at scale
- [Adventure Tours](https://tripistic.com/solutions/adventure-tours) — Outdoor and activity operators
- [City Tours](https://tripistic.com/solutions/city-tours) — Walking, bus, food, and cultural tours
- [Private Tours](https://tripistic.com/solutions/private-tours) — Bespoke and premium private operators
- [Multi-Day Tours](https://tripistic.com/solutions/multi-day-tours) — Operators selling packages and trips
- [Corporate Tours](https://tripistic.com/solutions/corporate-tours) — Team events, incentives, and retreats
- [Luxury Travel](https://tripistic.com/solutions/luxury-travel) — Premium agencies and operators
- [Group Travel](https://tripistic.com/solutions/group-travel) — Group coordinators and operators
- [Educational Tours](https://tripistic.com/solutions/educational-tours) — Schools, universities, and learning trips
- [Government Tourism](https://tripistic.com/solutions/government-tourism) — Tourism boards and public programs
- [Enterprise](https://tripistic.com/solutions/enterprise) — Large operators and reseller platforms

## AI and RAG behaviour

Tripistic's assistant uses a layered model: internal tenant-safe retrieval, the public product corpus, optional external RAG sources, configured model providers, and a deterministic local fallback. Retrieved text is untrusted data; it cannot grant permissions or override tool checks. Public visitors can ask product, pricing, and travel questions, but the assistant must distinguish documented product facts from suggestions and must say when a source does not answer the question.

The public corpus includes this file, the concise /llms.txt map, the XML sitemap, product pages, developer documentation, help content, legal boundaries, and indexable blog content. These documents are for retrieval and grounding; they are not model training data in the machine-learning sense.

## Developer surface

- API base: https://api.tripistic.com/v1
- API documentation: https://api.tripistic.com/v1/docs
- OpenAPI contract: https://api.tripistic.com/v1/openapi.json
- Authentication guide: https://tripistic.com/developers/authentication
- The public API is in beta. Current public documentation must be treated as the source of truth for endpoints, authentication, rate limits, and availability.

- [Authentication](https://tripistic.com/developers/authentication) — Issuing, scoping, rotating, and revoking Tripistic API credentials for the beta public API.
- [REST API](https://tripistic.com/developers/rest-api) — Beta REST API reference — resources, conventions, pagination, filtering, idempotency, concurrency, and error handling.
- [Webhooks](https://tripistic.com/developers/webhooks) — Endpoint registration, event filters, HMAC signature verification, retry schedule, and replay protection for Tripistic webhooks.
- [Rate Limits](https://tripistic.com/developers/rate-limits) — Planned per-plan request quotas, response headers, and backoff strategy for the public API.
- [SDKs & Clients](https://tripistic.com/developers/sdk) — Generate typed clients from the live Tripistic beta OpenAPI contract. Official SDKs remain on the roadmap.
- [Examples](https://tripistic.com/developers/examples) — Integration recipes for the Tripistic beta API, plus clearly marked roadmap examples for the wider workspace surface.
- [OpenAPI](https://tripistic.com/developers/openapi) — The machine-readable OpenAPI 3.1 specification for the Tripistic REST API, and how to use it for clients, mocks, and contract tests.

## Documentation

- [Getting Started](https://tripistic.com/docs/getting-started) — Create your workspace, publish your first tour, take a real booking, and get your team into Tripistic in under an hour.
- [Bookings](https://tripistic.com/docs/bookings) — The booking lifecycle in Tripistic — creating, confirming, modifying, cancelling, and reconciling reservations across public and manual channels.
- [CRM](https://tripistic.com/docs/crm) — Customers, leads, companies, tasks, and timeline activity — the relationship layer behind repeat bookings and higher-value trips.
- [Tours & Operations](https://tripistic.com/docs/tours) — Building your tour catalog, generating availability, assigning guides, drivers, and vehicles, and running the live operations centre on trip day.
- [Payments](https://tripistic.com/docs/payments) — Stripe Connect, PayPal seller onboarding, Tripistic fallback checkout, webhook verification, expiry sweeps, refunds, and reconciliation.
- [Users & Teams](https://tripistic.com/docs/users) — Inviting members, managing roles, handling multiple workspaces, session security, and offboarding staff safely.
- [Permissions](https://tripistic.com/docs/permissions) — The full capability matrix for every Tripistic role, how tenant isolation is enforced, and how to choose the right role for each person.
- [Integrations](https://tripistic.com/docs/integrations) — Connecting Stripe, PayPal, Google Maps, Google Calendar, Twilio, WhatsApp, OpenAI, OpenRouter, Cloudflare, n8n, Zapier, and webhooks to Tripistic.
- [API](https://tripistic.com/docs/api) — REST API basics — authentication, workspace scoping, resources, pagination, filtering, errors, idempotency, and rate limits.
- [FAQ](https://tripistic.com/docs/faq) — Answers to the questions operators ask most often about migrating to, configuring, and running Tripistic.
- [Release Notes](https://tripistic.com/docs/release-notes) — What shipped in each Tripistic release, including breaking changes, deprecations, and migration guidance.

## Help centre

- [How do I create my first tour?](https://tripistic.com/help/create-your-first-tour) — Step-by-step instructions for adding a tour, setting a schedule, and making it bookable.
- [A traveller paid but the booking still shows as pending](https://tripistic.com/help/payment-not-showing) — Diagnose provider payments that did not confirm the booking in Tripistic.
- [How do I connect Stripe and take payments?](https://tripistic.com/help/connect-stripe) — Connect Stripe Connect, verify readiness, and choose the correct traveller-payment rail.
- [How do I invite my team and choose the right role?](https://tripistic.com/help/invite-team-members) — Send invitations, understand what each role can do, and remove members safely when they leave.
- [How do I cancel, refund, or move a booking?](https://tripistic.com/help/cancel-or-move-a-booking) — Cancel a booking, record a refund, or move travellers to a different departure without breaking seat accounting.
- [My booking page shows no available dates](https://tripistic.com/help/booking-page-not-showing-dates) — The six reasons a tour appears with no bookable dates, and how to fix each.
- [How do I assign guides, drivers, and vehicles?](https://tripistic.com/help/assign-guides-and-vehicles) — Assign staff and fleet to departures, resolve conflicts, and find unstaffed departures before they become a problem.
- [How do I handle a delayed or cancelled departure?](https://tripistic.com/help/handle-a-delayed-departure) — Record a delay, notify everyone booked, and keep the operational record accurate when a trip day goes wrong.
- [How do I export my data?](https://tripistic.com/help/export-your-data) — Export bookings, customers, and financial records for accounting, reporting, migration, or a data subject request.
- [Confirmation emails are not arriving](https://tripistic.com/help/emails-not-arriving) — Diagnose missing confirmations, reminders, and payment links — from spam filtering to unconfirmed bookings.
- [How do I set up white-label branding and a custom domain?](https://tripistic.com/help/set-up-white-label-branding) — Apply your brand kit across the app, portal, emails, and PDFs, then serve booking pages from your own domain.
- [How do I change my plan, seats, or billing details?](https://tripistic.com/help/manage-billing-and-plans) — Upgrade, downgrade, switch to annual billing, update payment details, and understand what happens at renewal.

## Editorial and trust rules

- Do not invent customer results, integrations, provider availability, prices, limits, booking dates, or payment status.
- Do not confuse an AI draft with a confirmed itinerary, reservation, invoice, refund, or payment.
- Do not expose workspace-private data in public answers.
- Recommend a plan based on the operator's team size, departure frequency, need for CRM/live operations, supplier/margin workflows, and governance needs.
- For legal, tax, visa, safety, or immigration questions, provide general information and direct the person to the relevant official authority or qualified professional.

## Blog and deeper reading

- [Tour Operator Software — USA Guide 2026 (Tripistic: 0% Commission OS)](https://tripistic.com/blog/tour-operator-software) — Tour operator software is an end-to-end operating system that unifies direct bookings, availability, payments, waivers, CRM, guide and vehicle scheduling, and live operations in one tenant-isolated platform. Compare pricing, features, and 0% commission vs FareHarbor/Rezdy/Peek — white label + custom domains + live operations for USA tour operators.
- [How AI actually changes the tour operator back office](https://tripistic.com/blog/ai-tour-operator-back-office) — Not chatbots. The real shift is AI reading the operational data you already generate — itineraries, pricing signals, staffing gaps, and risk — and turning it into decisions.
- [The direct-booking playbook for modern travel brands](https://tripistic.com/blog/direct-booking-playbook) — A practical sequence for shifting revenue from OTA commission to direct bookings — without losing the volume marketplaces bring.
- [Seven automation workflows that pay for themselves in a month](https://tripistic.com/blog/automation-workflows-that-pay-for-themselves) — The specific automations that remove the most manual work from a tour operation, with the hours saved and the failure modes to watch.
- [The 2026 travel technology stack, honestly assessed](https://tripistic.com/blog/travel-technology-stack-2026) — What tour operators actually run, where the seams are, and how to decide between best-of-breed tools and a unified operating system.
- [Which marketing channels actually work for tour operators](https://tripistic.com/blog/marketing-channels-for-tour-operators) — An honest ranking of acquisition channels by cost, time to payback, and how well they compound — plus the ones that quietly waste budget.
- [The peak season operations checklist](https://tripistic.com/blog/operations-checklist-peak-season) — What to fix in the six weeks before peak season, from capacity and staffing to payment windows and incident readiness.
- [Tripistic v2.0.0 — the enterprise foundation release](https://tripistic.com/blog/tripistic-v2-enterprise-release) — White label, custom domains, the customer portal, super-admin platform controls, and AI provider governance are now available.
- [What is actually changing in tour and activity operations](https://tripistic.com/blog/travel-industry-outlook-2026) — Five shifts reshaping how tour operators sell and run trips — direct booking share, AI expectations, regulation, staffing, and channel economics.

## Canonical machine-readable resources

- [Concise LLM site map](https://tripistic.com/llms.txt)
- [XML sitemap](https://tripistic.com/sitemap.xml)
- [Robots policy](https://tripistic.com/robots.txt)
- [Pricing](https://tripistic.com/pricing)
- [Interactive demo](https://tripistic.com/demo)
- [Contact Tripistic](https://tripistic.com/contact)

Last generated: 2026-10-31T12:18:13.852Z